Mary Ann Freas, senior vice president and CFO at Southwest General Health Center in Middleburg Heights, OH
"As a taxpayer, I can certainly understand that you don't want someone abusing the system so that the government is paying for a fraudulent situation or claims they shouldn't be paying, but [RAC auditors] are getting into arguing about medical necessity, and we get caught in the middle," she says.
Mary Ann Freas, senior vice president and CFO at Southwest General Health Center in Middleburg Heights, OH, says the after-the-fact RAC review gives the auditors an unfair perspective.
"It is frustrating to have significant dollars taken back based on an auditor's retrospective review of the provider's delivery of care based on their professional judgment at the time. … It is particularly frustrating because the dollars have already been expended on taking care of those patients. … We don't expect this process to go away. It's a proven revenue source for CMS," she says.