Some doctors think it's "crazy" to set up a patient portal. But, he says, patients "are going to see what is being put on the chart. There's nothing crazy about that, it's fantastic and safer [care]."
"We engage patients in designing a process. They need to be at the center of care and experience to design what they need, what they want," says Judge.
Unfortunately, "you have to understand how our own [physicians'] traditions run counter to that," he adds.
Cole, Mastors, and Judge were among speakers at last week's Partners HealthCare's Connected Health Symposium in Boston, which focused on collaborations and innovations to engage patients and elevate care.
Part of "connected health" is focusing on simple tasks, such as remembering a patient's name; or rethinking care processes, such as teaming with patients and their families.
Such work comes against the backdrop of many technological developments that could be implemented to improve patient care. Patient advocacy representatives, consultants, and vendors at the Connected Health Symposium pointed to new dashboards that help patients collaborate with physicians and empower the patients to take themselves off medications. An innovative facial recognition computer program was touted as a way to help monitor a patient's medication adherence.