"Human resources played an extremely important role in making this happen. They were a critical aspect from compliance and communicating to managers. Questions and concerns about compliance all went through HR, as well as the strategies to make sure compliance happens overall. That's how we got to 96% reporting their status last year," Lewis says.
Last year, there were some concerns at North Shore-LIJ about pockets of employees who traditionally had low vaccination rates. Nationally, different cultural groups perceive vaccinations differently. For example, CDC data for the past three years shows that vaccination rates for non-Hispanic whites were higher than for non-Hispanic blacks, Hispanics, and adults of other or multiple races.
At North Shore-LIJ, a task force enlisted the help of the diversity officer to make sure those employees had background and education on what's available, why it's important for their health, as well as the safety of the patients.
Strategy Shift to Top-Down Team Approach
"We tried to make sure we address those folks' concerns and discuss any cultural issues that might exist," says Lewis. "We really wanted to make sure we addressed the needs of anyone. If any group was very hesitant, we wanted to be sure we could engage with them."