Tech Glitches Snarl HIX Opening Day

John Commins, for HealthLeaders Media , October 2, 2013

"To put that in context, there were five times more users in the marketplace this morning than have ever been on at one time. That gives you a sense of how important this is to millions of Americans around the country, and that's a good thing. And we're going to be speeding things up in the next few hours to handle all this demand that exceeds anything that we had expected." 

The exchanges and other core components of the PPACA remain operational despite the government shutdown on Tuesday because they are funded through mandatory appropriations, HHS said. The president on Tuesday reaffirmed his rejection of demands by House Republicans who refuse to pass a stop-gap budget to keep the federal government open unless the administration agrees to delay by one year the implementation of the PPACA.

"I'll work with anybody who's got a serious idea to make the Affordable Care Act work better. I've said that repeatedly," Obama said. "But as long as I am president I will not give in to reckless demands by some in the Republican Party to deny affordable health insurance to millions of hardworking Americans."

In addition to the 2.8 million visits on the exchange website, HHS reported that by mid-afternoon another 81,000 people called an exchange hotline, and 60,000 requested live chats. However, HHS officials at an afternoon media teleconference repeatedly declined to tell reporters how many people had signed up for coverage, which takes effect on Jan. 1, 2014 for people who enroll before mid-December.

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1 comments on "Tech Glitches Snarl HIX Opening Day"

FLPoggio (10/2/2013 at 10:38 AM)
Excuses, excuses...I wish the feds would follow their own requirements for ONC software Certification – that is the Insurance Marketplace software must first be tested by the ONC Test labs, just like the vendor software for MU purposes. In all the vendor tests I have participated in it is made clear that if a vendor's software is unstable, has poor response, or repeated glitches it is failed post haste and not allowed to be sold and installed as a MU usable product till fixed and retested. So based on yesterday's experience – the HI Marketplace software is not ready for prime time and s/b pulled back. Yes, all software has minor glitches but from what I am reading you can't even get access to the web site. The feds were so pumped politically to get this out they didn't even think about what a tsunami they were creating. No stress testing, no planning on the roll out, maybe opening up a few states at a time. But as usual Washington has two separate sets of rules – one for the belt way, the other for main street. If you don't agree then answer this: With the gvt shutdown, why are paychecks canceled for the rank and file yet not Congress and its staff??




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