"It's taking hold," Hawthorne says. "Fort Worth's mayor and city council have said 'bring it on,' and we think that will change the dynamic. It really is a whole evolution of changing mindsets about how we engage people earlier in life around staying healthy versus waiting for them to appear at the ED or front door."
A big part of that change in mindset, and indeed, the entire organization's business model, involves working closely with physicians who "get it," Hawthorne says. "This is not just about diagnosis and treatment, but it's also about prevention and helping people avoid the ICU or ED."
Before joining Texas Health, Nguyen was with Banner Health, another large integrated delivery system in Phoenix, where she was involved in accountable care organization strategies and clinical integration and population health work across the physician network.
"We see this as something that will allow for faster execution in bringing resources together in single place rather than in a multitude," Hawthorne says. "There's risk in doing something like this, you cut new ice, and you begin to take on something that doesn't have a model. But we think this will be a model for others rather than something that struggles."