To be certified a navigator must attend 20–30 hours of on-line as well as additional training throughout the year. The certification process calls for an annual training, and yearly re-certification.
Training is expected to begin later this month and navigators may begin outreach activities as soon as their training is complete, according to Chiquita Brooks-LaSure, deputy director of policy and regulation at the Center for Consumer Information and Insurance Oversight at HHS. Actual enrollment, however, will not take place until Oct. 1.
A recent survey from HealthPocket suggests that navigators will face an uphill battle in reaching out to younger consumers. Only 3% of respondents in the 18 to 34-year age group expect to get advice from a navigator. That group of younger, healthier individuals is needed in the HIX to bring balance to the enrollee mix and to improve the financial viability of HIX.