Singh points to workflow, people, and organizational policies and procedures as reasons for hospital and health system administration to pay attention to their systems that leave their physicians vulnerable to information overload, and their patients vulnerable to that missed information.
"Organizations can determine your workflow very strongly. So in the parent survey, we realized that only about 30% of providers were getting some type of workflow support in terms of tying in workflow processes, so if you don't have the time needed to process these alerts, then that's a problem. Because you have lots of information coming from so many different members of the system, and they are all important."
"One thing that stood out were electronic hand-offs, which occurred with doctors going on vacation for a few weeks and trying to transfer the alerts to their covering doctors, but not knowing how. So what we realized were these handoffs of care, the covering practitioners could not ever be receiving the messages or alerts either," says Singh.
"For hospital executives and health leaders, it's really important for them to know that it's time to develop a measurement system for these types of things, to understand how much these lost bits of information are affecting things," Singh said.