Despite the varied takes on IT ROI, the survey respondents seem united about one thing: IT holds great promise for improving the mission and function of healthcare. "Technology helps improve patient care, ensure compliance, and facilitates analysis for continued improvement to patient care, which in turn helps in cost reductions and better bottom line," says the president of a medium-sized hospital.
That's why healthcare organizations spend on IT. But how they get from the present to this happy future state will vary; some executives will enjoy a strongly positive ROI on their IT investment, while others will spend, spend, and spend.
(Editor's note: Many of the figures cited here draw from the paid Premium version of our February Intelligence Report. A free version, containing HealthLeaders analysis but less data, is also available for download.)