4. Step up human resource's role
The whole leadership team needs to be focused on creating a highly engaged work environment. You not only want happy physicians, you want happy social workers, case managers—happier everyone—says Flannery. Where you see highly engaged workers, that's where you see higher standards of care.
"Human resources are essential in creating that environment," says Flannery. "In many cases, physicians really never had human resource management and they never had that support. HR professionals have become much more sophisticated over the last decade, and they have a much more significant role they play in creating a positive working environment for physicians."
The objective is not to bend over backwards to accommodate every individual's wish, but to create a relationship between the organization and the physicians that is positive, productive, professional, and supportive of the physicians and treats them fairly," says Flannery.