"In some cases, the record is outstanding due to other reasons, such as a problem with a duplicate account number, or there is a question regarding a charge error," Grzybowski adds. "Whatever the reason, it should be classified in a category and not lumped together for one sum number. The HIM department should work in conjunction with the business office to agree on a method of classifying, tracking, and reporting this data on a regular basis to the C-Suite."
How else can healthcare leaders ensure their DNFB rates improve? Gryzbowski says leaders can start by:
"Those facilities that have undergone a thorough HIM and Revenue Cycle operational assessment can identify the areas that need improvement," Gryzbowski adds. "And by implementing various changes in process, adjusting staffing, or providing better analytical tracking of the DNFB, problems can be avoided with the proper solutions."