How to Train Physicians on Patient Experience

Marianne Aiello, for HealthLeaders Media , December 12, 2012

Looking forward
In the near future, Rudolph would like to generate personalized patient experience feedback in order to make their physician training more effective.

Sound Physicians is currently conducting pilots of physician observation and coaching sessions where an observer is present for a patient encounter and then gives the physician feedback on their communication skills. Providers use an educational tool with suggested interventions for each step of the patient encounter. This is then used as an evaluation form by the observer.

"The feedback from participating physicians has been quite positive and the improvements, witnessed by the observers after the initial encounter, are often marked," Rudolph says. "We are hopeful that this practice will positively impact our survey performance."

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