Coordination has led to improved treatment in the Carolinas Health Care System's STEMI program, with quick times reported for patients moved from the emergency departments to the cath labs. The Carolinas Health Care System's treatment time is 48 minutes, less than half of the 90-minute benchmark issued by the American College of Cardiology, Rose says.
Invariably, data are reviewed and discussed in plenty of meetings among physicians and other hospital staff around the cardiovascular service lines. Ultimately, "trust" is the most important element, Rose says.
"Trust and collaboration among the stakeholders—how do you get to that point of trust?" Rose asks. "The interest of the stakeholders needs to be aligned and executed very well."
Rose realizes that vision statements are sometimes seen as simple exercises, but their importance should not be underestimated. "It's not just an exercise, but sets the stage for what you want to be and how to get there. It helps to overcome the very difficult task of building trust."