Medical Harm Complaint System Could be Quality Data Goldmine

Cheryl Clark, for HealthLeaders Media , October 18, 2012

A Prototype for Patient Safety Events

A notice last month in the Federal Register  justifies the need for such a project because of "a growing body of evidence that many adverse medical events go unreported in current systems."

"Have you recently experienced a medical mistake?" asks a flier developed for the effort by the ECRI Institute, one of AHRQ's contractors for this project.  Fliers would be distributed to patients at hospital kiosks and pharmacies. "Do you have concerns about the safety of your healthcare? Contact the Consumer Reporting System for Patient Safety: 1-800-XXX-XXXX."

Today, “almost all healthcare organizations have a way of accepting patient complaints," says William Munier, MD, director of the AHRQ Center for Quality Improvement and Patient Safety. "What we have in mind with this research study is to expand significantly the potential to learn from patients, who have a unique and invaluable perspective on the care they are receiving.

"Feedback from patients, when aggregated and made available to providers, can facilitate improving the quality and safety of care very significantly," Munier says.

The prototype is undergoing review during a regulatory comment period, and may be revised in the next few months.

The idea is that patients or their caregivers or family members who report an incident would be asked a series of questions either by telephone or on a secure website. Their responses would be confidential.

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Comments are moderated. Please be patient.

2 comments on "Medical Harm Complaints Could be Data Goldmine"

Julia Hallisy (10/18/2012 at 3:33 PM)
The Empowered Patient Coalition knows from first-hand experience the benefits of patient-reported events. We have had a medical event survey for approximately two years with over 670 responses chronicling over 1,000 events from patients, family members, and caregivers. Aggregate data is available on our website at We have found the public to be detailed and highly motivated to effect change in their assessments of the care they received and the sources of their adverse events. Julia Hallisy Founder and President The Empowered Patient Coalition

chloe (10/18/2012 at 2:46 PM)
Stupid, stupid, stupid.




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