"Positioning LDS Hospital as an elite community hospital helps differentiate us for the unique higher-end services we provide," says Jim Sheets, LDS' administrator. "Such services include bone marrow transplant for acute leukemic patients, inpatient, and outpatient mental health services, total joint replacement, intensive care medicine, sleep services, and a minimally invasive surgical center of excellence."
Revamping facilities along with care
Along with this refocusing, LDS underwent a $32 million renovation in order to revamp the facilities and expand its remaining services. It added a weight-loss surgery program because it had extra operating rooms, it doubled the size of labor and delivery rooms to accommodate large family gatherings, and it expanded its psychiatric services.
To add that personal touch, LDS sends thank-you cards to each patient, lets patients and family check out laptops, and offers room service. It also plans to roll out massages, manicures, and pedicures in 2013.
"We take great care to focus on each patient and their specific needs, desires, and interests while they're in the hospital," Sheets says.