It starts at the bedside.
"We solidify that transparency by being open and honest with all the information patients need to make the right choices for their healthcare," Parsons says.
"That includes involving them in the discussion, having report out and exchange among caregivers at the bedside so the patient is involved and can participate in that exchange of information. Whoever they designate as their very important person in their care is involved as well in the information exchange."
From the bedside, MSHA's transparency efforts expand to engage employees and improve outcomes.
"We take the transparency to a different level within the organization by giving everyone at Mountain States access to our results at the system and facilities and service line levels," Parsons says.
"Results are posted on our Intranet and anyone can see those results for any facilities in the system. We also post them on walls and bulletin boards and they are very visible."