Developing High-Quality Patient-Centered Care

Jim Molpus, for HealthLeaders Media , August 21, 2012

Those processes broke down into four stages:

Registration process: "Every patient that comes to our health system has a registration process, and there are critical things that have to happen there from a safety perspective to properly identify the patient," Pratt says. "There's an expectation that that happens at a rate of speed that's commensurate with what their needs are."

Diagnostic assessment: "There is an assessment process that needs to be done thoroughly and accurately by the right providers," Pratt says. "Even if it's a health maintenance activity, we're going to do some kind of diagnostic assessment. Those are critical processes that all have requirements to be safe, patient-centered, timely, efficient, and equitable."

Treatment process: "All of those patients are going to have some kind of treatment, whether it's health maintenance or to cure some process of illness that they have. So there's a treatment modality there, and there are critical requirements to that treatment process," Pratt explains.

Disposition/education: "Every patient is going to have some sort of education piece. If they're an outpatient, they're going to have some kind of instructions that they leave with. If they're an inpatient, they're going to have some instructions that they leave with," Pratt says.


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