Though they did hire a consultant to evaluate their processes, ultimately McKay-Dee's care coordination program didn't require expensive equipment, just a restructuring of personnel into teams and the creation and use of standardized care checklists.
"We're using care process models and clinical models that essentially synthesize and distill data into a working model based on best practices. Our care providers use these lists so things don't get missed," says Trask.
In less than two years, McKay-Dee Hospital managed to cut its readmission rates in half for patients who acquired pneumonia within 30 days of discharge. It used existing tools and personnel, and restructured how the providers approached the treatment of high-risk patients. McKay-Dee's care coordination team isn't revolutionary, but it's proving to be very effective without being pricey.