3. Physician participation: Physicians and nurses were included in the planning, implementation, and optimization of all of the technology initiatives. By incorporating their feedback, Penn created customized solutions that addressed the needs of its users and generated enthusiasm and support for the projects.
4. Project management: Penn assigned dedicated project managers to each of its physician practices during IT implementations.
5. Executive support: CEO Ralph Muller identified information services as vital to supporting the organization’s strategic goals. IS holds a place of prominence in Penn’s strategic plan and Clinical Blue Print for Quality. Muller has been key in transitioning IS from a predominantly outsourced and decentralized organization focused on service levels to an insourced, centralized department focused on service.
6. Solid infrastructure: Penn created a comprehensive infrastructure, including WAN, wireless, and mobile, that ensures reliable, high-speed, and stable connectivity. Access to patient information can now take place from virtually anywhere.
This article appears in the May 2012 issue of HealthLeaders magazine.