Armed with that data, Jethwani says, you can figure out the difference between engaged patients and practices and those who were not engaged, with an eye toward future improvements. Other questions to ask: How did patient and practice engagement correlate and how did the program affect patient and provider satisfaction?
6. Start all over again.
Answering these kinds of evaluation questions is not the end of the process for connected health programs, Jethwani says. You will make more changes based on your evaluations, perhaps even changing your goals and objectives. "Be open to that," he says, and to the cycle of connected health.