Give nurses the language skills they need to respond to bad managers and to communicate effectively with them. Bartholomew recommends investing in confrontation education for managers and for staff, staging communication workshops, creating written standards of behavior that include examples and which everyone must sign, and holding role-playing workshops where people get to practice good behavior and how to confront bad behavior.
By doing so, leadership can “change the culture from fear to peer,” says Bartholomew.
I say it’s time to end this nonsense. Everyone has the right to be treated respectfully. Managers who can’t follow the standards of behavior should shape up or be shown the door.