Disney Applies Technology to Improve Patient Experience

Gienna Shaw, for HealthLeaders Media , July 11, 2011

The center also uses the technology to customize the patient experience in CT and linear accelerator treatment rooms, which come equipped with projection equipment so that patients can watch the scene of their choice--a swaying palm tree on a tropical island or an eagle soaring above a mountain vista, for example--during the procedure.

Such high-tech soothers not only improve patient satisfaction, they also offer a clinical benefit. When patients are relaxed their bodies are more relaxed. Blood pressure, respiration, and heart rate are slower and steadier. And technicians can obtain clearer images.

"So the patients are happier and the outcomes are better,” Lowe says.

The tags can store other information about patients, as well, including their appointments and the names of their physicians. Doctors are alerted via their VoIP phones when patients arrive at the center.

The system also contains prescription, billing, admission, discharge, and transfer information.

Active RFID can also help lost patients find their way through a building or allow staff to find them when it's time for their appointment. This enables them to take a walk or sit in the cafeteria rather than being tied to the waiting room.

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4 comments on "Disney Applies Technology to Improve Patient Experience"

Kevin F. Callahan, MHA (7/14/2011 at 9:33 AM)
Even without the soothing lights and swaying palm trees, this type of technology facilitates smooth patient flow, the reduction of bottlenecks and lowers the likelihood of medical errors. That in and of itself is enough reason to strongly consider implementation.

Mark Darvill (7/13/2011 at 5:54 PM)
The issue that concerns me is less about going from "basic quality medical care" to "carnival atmosphere medical care", rather it is about self-serving and self-deceiving assumption that the patient already receives basic quality medical care. Quality, like beauty, is in the eye of the beholder.

Kristin Baird, RN, BSN, MHA (7/12/2011 at 3:08 PM)
Kudos for the innovative spirit! I love the out-of-the-box thinking that marries technology to the patient experience. Yes, it is not an inexpensive proposition, but I for one am always glad to see opportunities for improving the patient experience. It's not something that everyone can afford to implement, but innovation always begins by asking ourselves, "What if..."




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