Orlando Health uses a software program that monitors patient registration in real time—alerting staff to potential mistakes (such as an insurance subscriber ID that's off by a digit) so they can fix errors on the spot.
The organization has reduced the number of claims edits from about 1,000 a day to about nine a day—at seven cents an edit, that's a savings of about a quarter million dollars. Claims accuracy used to hover around 80%; now it's 95%—and jumps to nearly 100% after 24 hours, when registrars have had a chance to correct or complete missing data.
Other organizations are taking even simpler steps—allowing patients to pay their bills and co-pays online, for example. Florida-based Adventist Health System doesn't just patients pay their bills; it lets them set up a recurring payment plan. Not only has it increased collections, it also saves on account management vendors, reduces the cost of sending out paper statements, and—best of all—patients like the convenience.
You can read more about how these and other organizations are using technology to increase collections, improve front and registration desk efficiency, and improve patient flow and satisfaction in this month's issue of HealthLeaders magazine.