Also, Papa recommends that hospital leaders personally reach out to employees who've been assaulted on the job to offer their support. "I work in a Level 1 urban hospital in Pennsylvania. Whenever one of our nurses is the victim of violence, someone in our C-Suite calls that nurse to ask 'How can I help you?' Nine out of 10 times that nurses is going to say 'I'm fine. Thanks for the call.' But I can tell you that they talk about the fact that they received that call. They feel very, very supported."
The victims of assault are often frightened, angry, and confused. Imagine the impact that senior leadership could have on employee moral if the C-Suite is there both to support proactive antiviolence programs, and to offer assistance when on-the-job assaults occur.
If you're trying to build employee engagement in your healthcare organization, you can start by ensuring that you're there to support your employees when they are most vulnerable. They'll remember.