Now I felt rushed and irked. I basically told them "Too bad, I need time."
The physicians were clearly not pleased, but they did give me the time. Now the difference between me and many patients is I didn't just nod my head pretending that I understood what was about to happen, and then sign the form. Many patients do this because they are dazed about their situation and they feel rushed. It's an awful feeling to be at your most vulnerable, then to have unfamiliar terms tossed at you, and then to be hurried into a decision that impacts your life.
The Beryl Institute, an organization advocating for better patient experiences within the healthcare system, last week released a study of more than 790 hospital executives that looked at the state of the patient experience in the nation's hospitals and identified the greatest road blocks to implementing change.
Patient experience/patient satisfaction ranked number two (21%) in terms of top priorities for the C-suite, second only to quality/patient safety (31%), according to the study. Despite its prominence on the hospital executive priority list, nearly (73%) of executives do not have a formal definition for patient experience. Ergo, many are addressing the issue tactically, with the top three priorities being:
Interestingly, while executives don't feel they've gotten their arms around this 900-pound gorilla, nearly 61% of respondents felt positive or very positive about their progress in addressing the issue.
Let me summarize my interpretation of these findings in one sentence: We don't know what patient-centered care means nor do we know how to approach it, but things are going great.