The return on investment for systemwide process improvement, Kaplan says, extends beyond revenue. Since adopting VMPS, there have been innumerable quality improvements, such as:
With healthcare reform taking hold and decreased Medicare and Medi-caid reimbursements looming, Kaplan believes that this approach is even more relevant. “The quick fixes are few and far between. Though returns can be seen early on, in many forms … this is a long journey,” says Kaplan.
Mercy St. Vincent Hospital, Toledo, OH
Mercy St. Vincent Medical Center is a 532-licensed-bed Level 1 Trauma Center for adults and children. It is the critical care regional referral and teaching center within the seven-hospital Mercy Health System, based in Toledo, OH. Mercy St. Vincent was a key in helping Mercy and its parent organization, Catholic Health Partners, achieve recognition as one of the top 10 health systems in the United States by Thomson Reuters. The hospital’s process improvement efforts began with Lean and Six Sigma back in 2006.