Physician Quality Ratings Imperfect, But a Start

Margaret Dick Tocknell, for HealthLeaders Media , March 30, 2011

What has emerged is a familiar list of best practices that, if followed, can often lead to improved patient outcomes in terms of breast and cervical cancer screenings, diabetes and cardiovascular care, and the monitoring of patients on persistent medications. The programs are mostly focused on a few specialties, including allergy, cardiology, endocrinology, family medicine, pediatrics, orthopedics and infectious disease.

Aetna, UnitedHealth, CIGNA and Anthem each have profiling programs underway. BlueShield of California will launch its program later this year. A few days ago, the insurer prevailed in a class action suit filed by the California Medical Association to contest the implementation of the Blue Ribbon Recognition Program. The complaints raised in the suit were common to physicians across the country: the scoring system is flawed, there is no review of medical charts, and no evaluation of patient outcomes.

It definitely is not a perfect system. A 2010 RAND Corp. study based on insurance claims detailed how unreliable measures of physician performance can lead to flawed assessments of the cost effectiveness of treatment by one physician versus another. That study, which was published in the New England Journal of Medicine, concluded that profiling was a strategy to reduce costs but that more accurate tools needed to be developed to create reliable profiles.

Because I am not a high volume user of physician services, I probably am not in the target market for profiling information. But if I were, I could see why my insurer might want to direct me to a particular physician and seal the deal with a financial incentive. At UnitedHealth for instance, members who use physicians in the insurer’s premium designation program pay a $30 copay for an office visit rather than $50.

Physicians are going to have to get accustomed to ratings and profiles---just like health plans have done. In the California case the system has the support of almost all the movers and shakers in healthcare---with the exception of the California Medical Association, which resigned from the project and instead filed an unsuccessful lawsuit.

As the national debate over healthcare costs goes on and on I hope the players will spend less time in court and more time working toward some real solutions.

Margaret Dick Tocknell is a reporter/editor with HealthLeaders Media.

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1 comments on "Physician Quality Ratings Imperfect, But a Start"

aweiss (4/3/2011 at 8:53 AM)
No disagreement with what you say here, but consumers don't have to rely solely on health plan efforts (which aren't very transparent and can yield different results for the same physician). There are many community- or even state-based efforts, such as those sponsored by the Robert Wood Johnson Foundation's Aligning Forces for Quality initiative, that offer physician and hospital performance rating with other useful content about health and health care, and that are connected to efforts to help providers improve care and to engage consumers as well.




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