Mehta acknowledges that not all doctors will embrace the tool. "Tech-savvy doctors who are compassionate and caring realize that this is a service industry and not some sort of professorial relationship where a doctor is lecturing a patient," he says. Although some physicians believe that patients should wait to receive their medical attention and expertise, Mehta believes that these physicians will eventually feel the effects of poor customer service.
Growing demand for the service
According to Mehta, MedWaitTime is growing rapidly as demand for the service increases. He says that three new clients begin implementing the tool each week, which costs approximately $50 per month per physician (their patients can access the service for free).
Healthcare facilities that routinely run four hours behind have contacted the company to learn more about implementing the tool. "In places like New Mexico, where there's a scarcity of healthcare resources, people don't have another option," he says. "They have significant wait times and they're trying to improve patient satisfaction."
Conversely, facilities located in places with an abundance of healthcare providers use the service because they know that patients will switch providers if they are routinely running behind.
"This is a natural technology solution to a big problem," says Mehta.