Train practically: what is taught in the classroom or online needs to be immediately applicable in the workplace.
Include a work project that will have a meaningful impact on the metrics you have selected to evaluate the program. Offer the participants an opportunity to share and present their project to senior staff and other peers.
Train everyone together. One person or one professional group in isolation does not build a community of managers. Isolation does not teach or reinforce communication skills or build the networks that are required in the collaborative practice of healthcare.
Have a mix of internal and external faculty. Honor and acknowledge organization wisdom and challenge participants to reach out to new voices and new approaches.
Know your first efforts will not be your last efforts.
Reference: Knowles, M. (1998). The Adult Learner: The Definitive Classic in Adult Education and Human Resource Development. Houston, TX: Gulf Publishing.
Betty Noyes, RN, MA, is president of Noyes & Associates, Ltd., a nationwide healthcare consulting service. For more information, visit www.noyesconsult.com.