Daily Flash Rounds Improve Interdepartmental Communication

Case Management Monthly , April 20, 2010

The casual atmosphere has also made it easy for new staff members to get to know colleagues. This face-to-face contact has now been incorporated into everyone's daily work flow at Greenville, and people enjoy it, Dotson says.

As a direct result of the flash rounds, Greenville has:

  • Met its goal for reducing LOS
  • Increased the number of patients referred to the Well Vista program by 50%
  • Improved timely delivery of the Important Message from Medicare

Tips to implement flash rounds
Initially staff members were not excited about the idea of another meeting. However, they now believe the 15 minutes spent at flash rounds have saved time overall.

If you choose to implement a flash rounds meeting at your facility, consider these tips for combating staff resistance:

  • Excuse: I can't attend because I don't have time.

Response: Everyone can spare 15 minutes out of their workday, hence the 'flash' title for these rounds.

  • Excuse: 10:30 a.m. isn't a good time.

Response: A time that is universally good for everyone does not exist. However, by 10:30 a.m., staff members have had the chance to return calls, print their census list, and participate in unit discharge rounds.

This article was adapted from one that originally appeared in the February 2010 issue of Case Management Monthly, an HCPro publication.

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