An issue that is not often discussed is that many physicians have personality or character issues due to a prolonged period as a student. Many do not start their careers until their early 30s. They work long hours and study in their off-hours. They have little time to develop social skills. Their social skills often stop developing when they enter medical school. By the time they are asked by the healthcare organization to take a leadership role, they will have bridged some of the social skill gap, but it is very likely that there are still some socialization skills that are significantly lagging.
Conflict management is a skill that the physician leader may have practiced with patients but more often than not, the physician speaks and the patient listens with little opportunity for conflict. However, the need for this skill is unavoidable in any leadership role. The physician leader must be able to deal effectively with diverse personalities and cultural backgrounds. He or she must be able to find the root cause of the disagreements and reach compromises that will be accepted by all. To do so, the physician leader must demonstrate that he or she is impartial, trustworthy, and capable of resolving the conflict.
In today's complicated healthcare environment, physicians need more than clinical and leadership skills—they also need business development skills. Physician leaders must work to gain the trust and referrals of the primary care doctors who are only loosely connected to the hospital and also use business development skills to recruit other physicians.
Finally, the physician leader must be the advocate for the highest quality of patient care for both the individual physician and the medical staff. He or she must be able to critique care with other physicians without being punitive, unless there are chronic problems. There must be an understanding of evidence-based medicine and he or she must be able to evaluate the quality of the measurement statistics that are provided. Improving quality of care and evaluating the need for new technology are probably the most important aspects of the physician leaders' job, especially as pay-for-performance becomes more prevalent.
Physician leadership strengths
Physicians do, on the other hand, possess some very positive characteristics that they bring to the leadership table. They typically have high self-confidence and are accustomed to making tough, even life or death, decisions. These decision-making skills are a great benefit to any leadership role. At Executive Development Associates, working with executives across medium and large organizations, we have found that this is often an area of development for even the most senior members of the leadership ranks.
When the physician is widely respected for clinical skills, he or she will be even more effective with other members of the medical staff. Doctors have a unique respect for other doctors, and no matter how great a leader an administrator becomes, without the clinical credentials there will always be a gap between the administrator and the medical staff.
Regardless of their grandiose mission statements, hospital missions are primarily to care for ill patients and restore them to good health. Physician leaders understand what needs to be done clinically. They are able to prioritize the development of clinical services and requirements for new technology and typically they are also very adept at alerting the management team of the clinical consequences of business decisions.
Physicians also use time efficiently. They are usually more interested in conserving time than in processing ideas. This can be a strength and a weakness for the physician who is operating in a leadership capacity. Maneuvering through political minutia can sometimes take more time than a physician leader is willing to give.
Acquiring the necessary skills
Fortunately, physicians are accustomed to continuing education, so taking classes and working to learn leadership skills is not a barrier. The physician leader will need additional leadership skills to be a contributing member of the management team.
Ultimately, physician leaders must understand the gap in their skills and be willing to invest in their leadership growth and development with such activities as:
Leadership development takes an investment in time and effort with significant trial and error along the way. The physician leader role is rather unique and is best served with a combination of learning and development opportunities that are tailored to meet the individual physician's circumstances, ultimately creating physicians who are excellent leaders as well as excellent clinicians.
Charles Saunders, MD, is vice chair of the St. Luke's Allentown Hospital Board of Governors and serves as a trustee of the St. Luke's Health Network Board in Bethlehem, PA. Bonnie Hagemann is CEO of Executive Development Associates, Inc.