Recruitment and retention of employees is an ever-growing challenge for senior leaders as work force shortages mount in multiple departments of the hospital. Healthcare organizations must adopt an approach to hiring that covers much more than getting employees in the front door. They must look at the entire talent life cycle, from recruitment to development to long-term engagement—and, sometimes, separation. HealthLeaders convened a roundtable panel of experts to discuss strategies for dealing with this complex problem, as well as how hospitals can re-create themselves as workplaces of the future.
In the face of financial headwinds that include reimbursement cuts, increasing bad debt, and patients’ desire for convenience, many hospitals have found that their best-paying patients continue migrating to outpatient locations. Patients are demanding more flexibility in both the sites where they receive care and in the way they pay for that care. That means the best-performing hospitals have to learn flexibility, too. But change can be expensive—so can building and expanding, not to mention adding programs and modalities to capture the patient population’s demands.