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Audio Archive:
Building a Scalable Strategy for Creating Credible, Defensible Patient Bill Estimates

Hospitals and health systems focused on improving patient satisfaction scores may have overlooked the role of pre-financial counseling. David Dyke, Vice President of Revenue Cycle Solutions at RelayHealth, says patients...

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Joseph Smith: Forging Healthcare's Wireless Way Forward
December 23, 2010

At West Wireless, where the mission is to identify technological solutions that dramatically lower the cost of healthcare, Smith is pushing for a future in which today's chronic disease care illness will be tracked, perhaps even diagnosed and prevented, far more efficiently by wireless sensors in the home, on the skin or in the body, woven into clothing or built into appliances. [Read more]



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Santiago Horgan: Surgeon as Game-Changer
December 23, 2010

Over the past four years, Horgan, with his surgical team at the University of California San Diego Health System, Santiago Horgan, MD, has performed 80 surgeries that use the body's natural openings—the vagina or the mouth—to remove organs and tissue. The surgical team is well its way to proving it can reduce operating time and the risk of infection, lower the need for anesthesia, minimize pain, and lessen or eliminate scarring, hasten patients' recovery and reduce complications better than with traditional laparoscopic approaches, he says. [Read more]



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Robert Neil McLay: Treating PTSD with Virtual Reality
December 23, 2010

Psychiatrist, Research Director, Naval Medical Center San Diego U.S. Navy Reserve Commander Robert Neil McLay's field of expertise involves post traumatic stress disorder and the effects of combat-induced stress on the brain. He is a pioneer in the use of computer-based virtual reality simulators for treating PTSD. His treatment regimens, which include traditional therapy and consultation, have enjoyed success rates of up to 75%, even for patients with a history of treatment resistance. [Read more]



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Diana Petitti: Taking an Evidence-Based Approach to Public Health
December 23, 2010

Petitti is a strong proponent that the healthcare industry needs to constantly reevaluate its practices and treatments in light of new evidence. But changing the status quo is often easier said than done, she has learned firsthand.[Read more]



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Elliott Fisher: Data-Driven ACO Visionary
December 23, 2010

When asked where he sees himself in 10 years, Fisher commonly hailed as the father of accountable care organizations, is self effacing. "I might be in hiding because ACOs failed," he jokes. [Read more]



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Leah Binder: An Amiable Watchdog for Hospital Quality, Safety
December 23, 2010

Watchdog organizations don't always have the best relationships with those they are watching. When asked to describe her relationship with healthcare providers and leaders, Leah Binder, CEO of The Leapfrog Group, deadpans the answer. "Some of my best friends are in hospitals," she says. She pauses and then laughs. "I promise," she says. "Some of them don't like me but I will tell you that some of them do."[Read more]



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HL20: James Andrews - Preventing Kids' Sports Injuries
December 23, 2010

Athletes with millions of dollars resting on the outcome of their surgeries trust him, and have for a couple of decades now. And though he made his money and fame in surgery, in recent years, and as the end of his career approaches, Andrews is spending an awful lot of time, money, and effort on prevention.[Read more]



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Charge Capture for Oncology Procedures
December 22, 2010

Mike DeTolla, senior vice president of revenue management solutions for Picis LYNX Medical Systems in Bellview, Washington discusses the importance of charge capture for the process of reimbursement on oncology infusions and injections. [Sponsored by Emdeon]



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How IRS Tax Changes Could Impact Nonprofit Hospitals
December 22, 2010

Significant IRS tax changes are underway that could soon impact hospitals' nonprofit status. Milton Cerny, formerly with National Office of the IRS and now counsel with McGuireWoods LLP in Washington, D.C., has extensive experience in the application of the federal tax code to nonprofit organizations. He discusses what new regulations could mean for hospitals. [Sponsored by Emdeon]



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Diane E. Meier: Palliative Care Pioneer
December 22, 2010

Diane E. Meier, MD, Director, Center to Advance Palliative Care, Hertzberg Palliative Care Institute, Mount Sinai School of Medicine, explains her role during the past 10 years as running a political campaign to convey the value of palliative care to various audiences, including C-suite executives, physicians, nurses, patients, families, policy makers, and philanthropists.



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Q&A: Expert Answers to RAC Questions
December 22, 2010

Kimberly Anderwood Hoy, director of Medicare and Compliance for HCPro, Inc. answers questions about recovery audit contractor issues. [Sponsored by Emdeon]



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John Brebbia: Surgeon's Work Honors Fallen Friend
December 22, 2010

For trauma surgeon John Brebbia, MD, volunteer work in Haiti after the Jan. 12 earthquake was inspired by the memory of a fallen colleague, as much as it was by the knowledge that the practical expertise and care he could provide was desperately needed in the stricken island nation. [Sponsored by McKesson]



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HL20: John C. Goodman
December 20, 2010

As head of a think tank that searches for private sector alternatives to government programs that are not working, Goodman is in his element when causing a stir. Whether it's being at odds with the White House or Democrats or Republicans in Congress, Goodman takes special delight in taking jabs at health policy makers. [Sponsored by Emdeon]



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HL20: Kathleen Bartholomew, part 2
December 20, 2010

For decades, there was a dirty little secret in healthcare. Everyone knew it existed, but no one wanted to talk about it. The secret was that bad behavior and bullying were rampant. In a supposedly caring profession, some caregivers were not caring at all, to the point that they made lives miserable and disrupted patient care. Kathleen Bartholomew's strong voice shone a light on the problem. She has made it her life's work to end bullying and bad behavior by physicians and nurses. [Sponsored by McKesson]



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HL20: Kathleen Bartholomew, part 1
December 20, 2010

For decades, there was a dirty little secret in healthcare. Everyone knew it existed, but no one wanted to talk about it. The secret was that bad behavior and bullying were rampant. In a supposedly caring profession, some caregivers were not caring at all, to the point that they made lives miserable and disrupted patient care. Kathleen Bartholomew's strong voice shone a light on the problem. She has made it her life's work to end bullying and bad behavior by physicians and nurses. [Sponsored by McKesson]



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HL20: Governor Jim Douglas
December 20, 2010

To find a working, bipartisan, political system that focuses on practical results within budgetary constraints, leave the Beltway and look to the states. In striking contrast to Congress, Vermont provides a great example of what Republicans and Democrats can achieve in healthcare when they agree upon a common goal. And perhaps no one better embodies that bipartisan spirit in the Green Mountain State than long-serving Republican Gov. Jim Douglas. [Sponsored by McKesson]



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Preventing RAC Denials
December 20, 2010

Karen Bowden, president of ClaimTrust Consulting Services, a Tennessee-based in-hospital revenue cycle consulting firm discusses how RAC views "wrong setting" denials, and how you can prevent problems for your hospital. [Sponsored by Emdeon]



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Avoiding Turf Battles With Your Board
December 17, 2010

Listen to a conversation with Kerry Shannon, senior managing director with FTI Healthcare, about changing board constructs in healthcare. She contends that many healthcare boards need to re-engineer themselves not only so that they understand their fiduciary responsibility, but also so that they increasingly take on responsibility for the strategic direction and parameters of the organization. She has some fascinating ideas on how that might be done without intruding on management’s turf. [Sponsored by FTI Healthcare]
 



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Patients at the Center
December 15, 2010

Michael Dowling, CEO of North Shore-Long Island Jewish Health System, has set a 10-year goal for his organization to be in the top metric in terms of quality, patient safety, patient satisfaction, and care coordination. "You want to be in a situation that when people come to North Shore they get the full complement of services, easily coordinated, with total transparency and communication. Where people leave at the end of the day and say, 'That was a great experience,'" he says. Here, he talks about how the organization is putting patient care at the center of everything they do. [Sponsored by Medseek]



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Finding Gold in the Supply Chain
December 13, 2010

Listen to Philip Betbeze, HealthLeaders Media's senior leadership editor, talk with Deborah Roy of FTI Healthcare about the key variable in the success of any supply chain intiative: getting clinician cooperation. [Sponsored by FTI Healthcare]



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Joining Forces
December 13, 2010

Listen to HealthLeaders Media's Philip Betbeze's conversation with Paul Hanson, president and CEO of North Country Health Services in Minnesota, about the smaller system's recent decision to merge with South Dakota's Sanford Health. It's a fascinating discussion about a trend—consolidation—that's slowly picking up steam. [Sponsored by Emdeon]



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Tony West: Waging War on Medicare, Medicaid Fraud
December 6, 2010

Tony West left a thriving private law practice to return to the Department of Justice as a political appointee when President Obama took office in 2009. Over the last year and half, the department has recovered more than $4 billion lost to healthcare fraud. [Sponsored by Emdeon]



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David Nichols: Primary Care Doc, Pilot Puts Patients First
Anna Webster, for HealthLeaders Media, December 6, 2010

For 31 years, David B. Nichols, MD, commuted once a week to Tangier Island, VA, piloting his own plane or helicopter. The 15-minute flight over the Chesapeake took Nichols to an area where the residents have triple the rate of disease he had seen any place else. In one of his final interviews, Nichols looked back on his legacy as a primary care leader.[Sponsored by McKesson]



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Ellen Makar: Nursing Informatics Leader
December 2, 2010

In our annual HealthLeaders 20, we profile individuals who are changing healthcare for the better. Some are longtime industry fixtures; others would clearly be considered outsiders. Some are revered; others would not win many popularity contests. All of them are playing a crucial role in making the healthcare industry better. This is Ellen Makar's story.



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Building Blocks of the Patient Experience
December 1, 2010

The healthcare system is on the cusp of accepting the positive influence of patient experience on quality, says Steve Ronstrom, president and CEO of Hospital Sisters Health System Division and CEO of Sacred Heart Hospital in Eau Claire, WI. In a recent interview, the lead advisor for the HealthLeaders Media Intelligence Report, Patient Experience: Help Wanted, explains how basics such as infrastructure and technology combined with the people skills of empathy and caring can improve outcomes. [Sponsored by Medseek]



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How MLR Will Impact the Healthcare Industry
November 29, 2010

Brenda Snow, Executive Vice President of Strategic Planning at Firstsource, a global business process outsourcing provider of revenue cycle management services, discusses how the Medical Loss Ratio will impact the healthcare industry. [Sponsored by Emdeon]



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Will DOJ Quash Insurers' Most Favored Nation Clauses?
November 1, 2010

A recent Department of Justice lawsuit threatens the "most favored nation" clauses common to many insurer contracts with healthcare providers. Attorney Dale Grimes of Bass, Berry & Sims discusses the potential upheaval associated with this contracting mainstay. [Sponsored by Emdeon]



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How HIPAA Data Standards Will Benefit Payers, Providers
October 29, 2010

Tom Hughes, President and CEO of the Georgia-based Medical Electronic Attachment, Inc. discusses how the HIPAA HL7 and 275 standards will benefit payers and providers. The standards, designed to facilitate the electronic exchange of patient data, are expected to be finalized in the coming months. [Sponsored by Emdeon]



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Primary Care Physicians to Take Central Role in ACOs
October 21, 2010

Paul Keckley, executive director of Deloitte's Center for Health Solutions, discusses the physician’s role in the accountable care organization. Keckley shares his thoughts about this rapidly evolving team-based system of care with the PC physician at its center, and the important role technology will play. [Sponsored by Emdeon]



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Surgeon Pushes for Nationwide Trauma System
October 20, 2010

A. Brent Eastman, MD, chairman of the American College of Surgeons Board of Regents advocates for the creation of a trauma system where sick and injured patients would be moved systematically from small and rural hospitals to regional trauma centers as soon as it was safe to move them. [Sponsored by McKesson]



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The Importance of Coding Integrity
October 8, 2010

We've shared the importance of clinical documentation for many years at HealthLeaders Media. But there's another side to it—coding integrity. Listen to my interview with Marion Kruse, a director with FTI Healthcare, about that long-neglected piece of the reimbursement puzzle.[Sponsored by FTI Healthcare]



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Surgeon General Addresses Electronic Health Data Security Concerns
October 4, 2010

U.S. Surgeon General Regina Benjamin, MD, speaks about the importance of electronic health record systems to America's public health and whether consumers are ready to access and share electronic health data with their providers through EHRs, patient portals, or health information exchanges. "People have real concerns, and that's where government comes in to protect that information," she says, in an exclusive interview with HealthLeaders Media during the American Health Information Management Association's annual conference in Orlando last week. [Sponsored by McKesson]



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Strategies to Manage ED Arrivals
October 1, 2010

Authors of the book, The Hospital Executive's Guide to Emergency Department Management, Kirk Jensen, MD, MBA and Daniel Kirkpatrick from BestPractices, an emergency medicine leadership and staffing practice in Fairfax, Va., discuss strategies hospitals can use to better monitor and manage patient arrivals in the emergency department. [Sponsored by McKesson]



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The Fate of Healthcare Benefit Coverage Subsidies for Nonprofits
September 3, 2010

Bruce McPherson, CEO of the Alliance for Advancing Nonprofit Healthcare discusses tax exemptions for nonprofit hospitals and health facilities in light of healthcare reform legislation. [Sponsored by Emdeon]



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Breaking Down the Barriers to Developing ACOs
September 3, 2010

Listen to MedAssets' Performance Analytics President Stephanie Alexander about the challenges and possible solutions for hospitals and health systems in developing accountable care organizations. [Sponsored by Emdeon]



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Payment Model Innovation: Sharing the Rewards of a Pay-For-Performance Program
September 2, 2010

Neal Peyser, Managing Director FTI Healthcare discusses the creation of payment incentives for better collaboration between hospitals and their medical staff. He describes how one facility was able to tap incentive payments from a commercial payer that were based on meeting quality and efficiency metrics, and share them with physicians. [Sponsored by FTI Healthcare]



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Physicians: Reimbursement and Retention
August 3, 2010
Listen to Crouse Hospital CEO Paul Kronenberg, MD, on the implications of physician recruitment and retention under new models of reimbursement.

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How are Community and Rural Hospitals Coping With Meaningful Use?
August 3, 2010
Listen to Brian Ahier, health IT expert at Mid-Columbia Medical Center, discusses the implications of stimulus funds, the HITECH Act, and meaningful use on community and rural hospitals.

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What Matters Most to Healthcare CEOs?
August 2, 2010

Mark Laney, CEO of Heartland Health in St. Joseph, MO, discusses changing priorities among healthcare CEOs.



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Rural Facilities Work Together to Purchase EMR System
June 25, 2010
Nathan Tudor of Stonewall Hospital discusses how four small rural hospitals banded together to buy an expensive EMR system. [Sponsored by McKesson]

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Preventing Missed Revenue Opportunities
June 9, 2010
Robert Sutton of IMA Consulting discusses tips for preventing missed revenue opportunities due to third-party payer contractual underpayment. [Sponsored by Emdeon]

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Lessons Learned for Keeping RAC at Bay
May 24, 2010
Karen Bowden, president of ClaimTrust Consulting Services, a Tennessee-based in-hospital revenue cycle consulting firm, discusses what lessons her company has learned to help guide facilities through a RAC audit.

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Boost Patient Satisfaction Via Patient Flow
April 7, 2010
Denice Soyring Higman discusses how hospitals can boost patient satisfaction with simple patient flow changes. [Sponsored by Toshiba]

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The State of HSAs
April 7, 2010
Martin Trussell, senior VP of business development at First Horizon Msaver, talks about the state of HSAs and how health reform will affect them. [Sponsored by Emdeon]

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The State of HSAs
April 7, 2010
Martin Trussell, senior VP of business development at First Horizon Msaver, talks about the state of HSAs and how health reform will affect them. [Sponsored by Emdeon]

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Why Patient Experience Should Drive CEO Decision-Making
April 2, 2010
To become patient-centric, the patient experience must be the CEO's top priority, says Gary Adamson of Starizon Studio. [Sponsored by Toshiba]

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Create Extra Capacity, Without Extra Expense
April 2, 2010
Wayne Keathley, president of New York's Mt. Sinai Medical Center, discusses adding 10,000 patient discharges per year by working on accountability and efficiency in patient throughput.

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What Matters Most to Healthcare CEOs?
April 1, 2010
Mark Laney, CEO of Heartland Health in St. Joseph, MO, discusses changing priorities among healthcare CEOs.

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Strategies for Reducing Drug Spending
March 31, 2010
Find out how Virginia Commonwealth University Health System saved $2.5 million annually from its outpatient drug spending. [Sponsored by Emdeon]

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Strategies for Rural Recruitment and Retention
March 26, 2010
Jeremy Levin from the Rural Wisconsin Health Cooperative discusses recruitment and retention efforts. [Sponsored by McKesson]

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How Engaged Employees Can Benefit Patient Experience
March 24, 2010
Kris Baird explains how having engaged employees can benefit the patient experience and the bottom line. [Sponsored by Toshiba]

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Giving Every Patient a Medical Home
March 24, 2010
Lisa Sasko, director of clinical transformation at Capital District Physicians' Health Plan, talks about CDPHP's medical home project. [Sponsored by Emdeon]

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Improving Patient Experience Via Interdisciplinary Teams
March 17, 2010
Carla Mercer explains how Reedsburg Area Medical Center uses teams to improve the patient experience. [Sponsored by Toshiba]

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Using Claims Transparency to Reduce Waste
March 17, 2010
Representatives from St. Joseph Health System and Blue Shield of California discuss the Partnership in Operational Excellence and Transparency. [Sponsored by Emdeon]

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CIO's Changing Role (Part II)
March 16, 2010
DawnLynn Kacer, the public sector healthcare practice lead for Keane Inc., discusses the information CIOs should be communicating about the ARRA. [Sponsored by Emdeon]

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The Right Way to Connect with Members Online
March 10, 2010
John Bahl, head of member and consumer online strategy and operations at Aetna, discusses the health insurer's redesigned Web site. [Sponsored by Emdeon]

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State of Nonprofit Healthcare
March 10, 2010
Bruce McPherson, president and CEO at the Alliance for Advancing Nonprofit Health Care, talks about the state of nonprofit healthcare. [Sponsored by Emdeon]

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California Rural Hospitals Want Right to Hire Doctors
March 10, 2010
Peggy Wheeler of the California Hospital Association explains why it should be legal for hospitals to employ physicians. [Sponsored by McKesson]

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CIO's Changing Role (Part I)
March 2, 2010
DawnLynn Kacer, the public sector healthcare practice lead for Keane Inc., discusses how the ARRA is changing the role of the CIO. [Sponsored by Emdeon]

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Live from HIMSS: The Evolution of Information
March 2, 2010
At the annual HIMSS conference in Atlanta, Brian A. Yeaman, MD, chief medical informatics officer at Norman (OK) Regional Health System, discusses combining evidence-based medicine and decision support in EMRs.

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CEOs Get the Cost Message Loud and Clear
February 19, 2010
Chris Jedrey, a partner with the law firm of McDermott Will & Emery, discusses the setback on healthcare reform legislation and whether that will also set back health organizations' focus on cost and quality issues.

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The Quality Perspective
February 18, 2010
Rulon Stacey, PhD, president and CEO of the Poudre Valley Health System, discusses findings from the HealthLeaders Media Industry Survey 2010.

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Small Scale Reforms Needed in Health Insurance
February 17, 2010
John C. Goodman of the National Center for Policy Analysis talks about initiating small scale reforms to the healthcare insurance system. [Sponsored by Emdeon]

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Layoffs: Save Now But Pay More Later?
February 15, 2010
Bernie Becker, vice president/CHRO at Stormont-Vail HealthCare in Topeka, KS, argues that layoffs cost more money in the long run, especially when it's time to start hiring again.

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Offsetting Uncompensated Care
February 15, 2010
Nancy Schlichting, CEO for the Henry Ford Health System in Detroit, MI, discusses how the system is working to offset the financial losses of rising numbers of uncompensated care.

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Reducing Costs, Not Quality
February 12, 2010
Hackensack (NJ) Medical Center President and CEO Robert Garrett discusses the findings of our HealthLeaders Media Industry Survey 2010.

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A Look at Physician Decision-Making
February 11, 2010
AMA President J. James Rohack, MD, talks about the 2010 HealthLeaders Media Industry Survey and the pressures on physicians.

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Nurse Anesthetists Necessary In Rural Areas
February 10, 2010
Richard Rawson of Adventist Health discusses the ability of nurse anesthetists to practice without physician supervision. [Sponsored by McKesson]

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Telemedicine Improves Efficiency in Neuropathology Department
February 9, 2010
Stephen Coons, MD, chief of neuropathology at Barrow Neurological Institute, talks about how telemedicine improves efficiency in his department. [Sponsored by Emdeon]

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Health IT Knowledge Gap
February 2, 2010
Scott Decker of NextGen Healthcare discusses how its certified health IT consultant program fits into the regional HIT extension center program. [Sponsored by Emdeon]

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Tips to Avoid Claims Denials
February 1, 2010
Judy Suska of IMA Consulting offers hospitals tips on working with health plans on claims denials. [Sponsored by Emdeon]

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How to Save Energy (and Money)
February 1, 2010
Jennifer Stout, healthcare market manager for BetterBricks, the commercial building initiative of the nonprofit Northwest Energy Efficiency Alliance, discusses how to help hospitals save not only energy, but also money.

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Art and Music Improve Quality and Patient Satisfaction
January 27, 2010
IHI Senior Fellow Blair Sadler discusses how hospitals are using the arts to reduce patient anxiety. [Sponsored by McKesson]

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Which Health Reform Provisions Will Pass This Year?
January 27, 2010
Ned Moore, CEO of Portico Systems, talks about health reform in light of Scott Brown's recent election win in Massachusetts. [Sponsored by Emdeon]

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Blue Shield Reaches Patients Through Portal
January 20, 2010
Jim Orchison, director of network design and programs for Blue Shield of California, talks about the insurer's new Patient Ally portal. [Sponsored by Emdeon]

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What's Needed in Health Reform?
January 13, 2010

Kansas Insurance Commissioner Sandy Praeger talks about the current health reform plans and what they would mean to health insurers. [Sponsored by Emdeon]



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Reaction to Meaningful Use Definition
January 12, 2010
Nate McLemore of Microsoft Health Solutions Group says PHRs can be a tool to help facilitate remote patient monitoring and scheduling. [Sponsored by Emdeon]

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Improve Patient Safety With Simulation Training
January 12, 2010
Nurse Educator Mary Holtschneider, RN, BC, BSN, MPA, NREMT-P, speaks about the surprisingly affordable ways to utilize simulation training and how it can improve patient safety.

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Campaign for Nursing Excellence
January 5, 2010
Barbara "BJ" Hannon, MSN, RN, CPHQ, ANCC Magnet Recognition Program® project coordinator at the University of Iowa Hospitals and Clinics, speaks about her passion for promoting excellence in nursing.

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Seattle Children's Hospitals Builds Lean
January 4, 2010
Cindy Evans, vice president of ambulatory and regional services and medical specialties at Seattle Children's Hospital, discusses a creative, "Lean" approach to construction of an outpatient facility.

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