Audio Archive:
Preparing Providers for the Patient Engagement Journey

Donna Scott, Executive Director of Marketing Strategy at RelayHealth, discusses the challenges that providers will face in the era of patient engagement. She offers key focus points and tools to help medical professionals...


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Involving Patients in Quality
October 23, 2008
Marya Chaisson, MD, and Todd Liu of Griffin Hospital, in Derby, CT, talk about involving the community in Griffin's Patient Centered Care Council, which ensures services meet the culturally diverse needs of patients.

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IT in the OR
September 4, 2008
David Palmer, president and CEO of ClearCount Medical Solutions, talks about using technology to prevent medical errors in the operating room.

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What Questions Do You Have for Me?
July 24, 2008
Kirsten Engel, MD, talks about why patients often misunderstand discharge instructions and what clinicians can do to make sure that patients take proper care of themselves after their hospital stay.

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Inaccuracies and Inadequacies
June 26, 2008
S. Lee Miller, MD, the lead author of a study that examined recorded medical histories of patients admitted to emergency rooms in rural areas, talks about how inaccuracies in medical records lead to inadequate care.

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An Expanded Look
May 8, 2008
Carolyn Scanlan, president and CEO of the Hospital and Healthsystem Association of Pennsylvania, explains how the state's annual infection report is encouraging the state's 165 acute care hospitals to work for improvement.

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Service is a Key Variable
April 24, 2008

Jenny Machida, author of a report on the topic, explains how good customer service can increase the quality of care a patient receives.

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Stopping MRSA in Its Tracks
March 27, 2008
Donna Lemmert, infection control coordinator, and Gary Fritz, laboratory manager at Baltimore Washington Medical Center in Glen Burnie, MD, talk about how rapid molecular testing helped reduce transmission of MRSA.

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The Proclaimers
March 13, 2008
Donna Truesdell, RN, MSN, quality director at Cooley-Dickinson Hospital, says leaders must take every opportunity to proclaim a hospital's goal of reaching 100% quality care.

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Looking Outside the Industry
February 21, 2008
John Frenzel, MD, MS, associate professor at the University of Texas MD Anderson Cancer Center in Houston, talks about how best practices in the aviation field have been used at MD Anderson to improve quality of care.

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Lean Goes a Long Way
February 7, 2008
Mike Reno, vice president of operations, and Andrew Eller, clinical educator in the emergency department at St. Luke's Episcopal Hospital, describe how the lean method improved quality and efficiency in the ED.

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The Impact of Leadership on Quality
January 4, 2008
Michael Dowling, CEO of North Shore-Long Island Jewish Hospital in Great Neck, NY, discussed the importance of strong leadership to his hospital's goal of quality during the Top Leadership Teams in Healthcare Conference at the Drake Hotel in Chicago.

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The Intersection of Quality and Accelerated Decision Making
January 4, 2008
Wayne Sensor, CEO at Alegent Health in Omaha, NE, discusses how Accelerated Decision Making has helped his system achieve its quality goals.

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