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Audio Archive:
Building a Scalable Strategy for Creating Credible, Defensible Patient Bill Estimates

Hospitals and health systems focused on improving patient satisfaction scores may have overlooked the role of pre-financial counseling. David Dyke, Vice President of Revenue Cycle Solutions at RelayHealth, says patients...

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What Can Your Hospital Learn from Other Industries?
December 23, 2008
Diane Stover of Memorial Hospital and Health System in South Bend, IN, talks about how healthcare organizations can benefit from conducting "innovisits" with companies in other industries.

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Sea Change With Hospital Debt
December 15, 2008
As hospitals have lost insurance on their bonds, investors are insisting that hospitals' debt be insured by their performance, says Thomas Royer, MD, president and CEO of Christus Health.

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Women's Health
December 11, 2008
Lisa Slama, PhD, consultant with Sg2, talks about expanding the scope of women's health service lines and considers the market's potential for growth in the near future.

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India's Growth Story
December 9, 2008
Sangita Reddy, executive director, Apollo Hospitals Group, talks about Apollo's expansion and ability to provide care to local and international patients.

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What's the New Medical Staff Model?
December 3, 2008
Richard Sheff, MD, chair of the Greeley Company, discusses how many hospital leaders are trying to reinvent a more effective medical staff model.

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Sponsored Audio: A New Approach to Controlling Healthcare Labor Costs
December 1, 2008
Hear how Kronos for Healthcare's guided analytics approach provides the capability needed to align labor cost to volume by associating the needed decisions with the desired results.

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Device Dysfunctionality
December 1, 2008
John Bardis, chairman, president and CEO of MedAssets, discusses a variety of issues facing healthcare.

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Prove ROI and Make Money
November 26, 2008
John Luginbill, speaker on the 12/16 Webcast Proving Real ROI: The Bottom-Line Impact of Your Healthcare Marketing, discusses why it is so difficult for marketers to prove ROI.

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Healthcare in a Time for Change
November 10, 2008
Will a new era be a time of historic change in healthcare? HealthLeaders Media asked U.S. Rep. Jim Cooper, Alegent Health CEO Wayne Sensor and North Shore-LIJ Health System CEO Michael Dowling to share their hopes.

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Helping the Little Guy
November 12, 2008
Thomas Dwyer, COO of Atlantis Health Plan, discusses the small employer health insurance market and what small businesses want from their health plans.

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Global Winner on Teamwork
November 11, 2008
Chatree Duangnet, MD, CEO of Bangkok Hospital, talks about leading his system through changing from regional to international accreditation standards.

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Costs of the Credit Deep Freeze
November 10, 2008
Al Stubblefield, CEO of the Baptist Health Care Corporation, discusses the freeze in the credit markets and how that's affecting hospitals' expansion and M&A plans for the coming year and beyond.

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Engaging Physicians in Quality
November 6, 2008
Joel J. Reich, MD, senior vice president for medical affairs at Eastern Connecticut Health Network, discusses the disconnect between physicians and hospital administrators when it comes to quality improvement efforts.

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How Population Health Can Help in the Medical Home
October 29, 2008
Tracey Moorhead, president and CEO of DMAA: The Care Continuum Alliance, discusses the opportunities for population health improvement and DM companies in a medical home and the changes they may need to make.

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Living the Mission
October 28, 2008
Pamela Morris, president and CEO of CareSource Management Group, talks about how winning the 2008 Top Leadership Teams in Healthcare award for health plans recognizes the commitment CareSource has made to consumers.

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Culture of Teamwork
October 27, 2008
Chris D. Van Gorder, CEO of Scripps Health in San Diego, discusses what winning the 2008 Top Leadership Teams in Healthcare award for large hospitals and health systems has meant for his organization.

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Timely Content
October 27, 2008
Bill Holman, CEO of Baton Rouge (LA) General Medical Center, shares his thoughts on HealthLeaders Media's annual Top Leadership Teams in Healthcare Conference.

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Risky Business
October 27, 2008
Karen Gries, a certified public accountant and principal with Larson-Allen, talks about new accounting rules associated with the IRS' Form 990, and parts of the form hospitals should pay special attention to.

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Skills Every CEO Needs
October 24, 2008
Thomas C. Dolan, PhD, president and chief executive officer of the American College of Healthcare Executives, shares his philosophy on leadership and thoughts on what skills are a must-have for CEOs today.

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Bringing Patients and Staff Together
October 23, 2008
New York Presbyterian Hospital's John Flanagan discusses how to engage patients and staff in the Planetree's model of patient-centered care through gift giving.

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Involving Patients in Quality
October 23, 2008
Marya Chaisson, MD, and Todd Liu of Griffin Hospital, in Derby, CT, talk about involving the community in Griffin's Patient Centered Care Council, which ensures services meet the culturally diverse needs of patients.

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Live From Top Leadership Teams: Creating a Clinic
October 17, 2008
Carilion Clinic CEO Edward Murphy, MD, and COO Nancy Howell Agee talk about transforming their system into a clinic model.

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Deep Impact
October 13, 2008
Scott Clay, a senior principal with the Noblis Center for Health Innovation, talks about the effect of the deepening financial crisis on healthcare organizations.

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The Importance of Networking
October 10, 2008
Bill Byham, chairman and CEO of Development Dimensions International, a human resource training and consulting company, discusses how the right network can help new executives avoid costly mistakes.

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Doc the Vote
October 9, 2008
Jonathan Oberlander, PhD, associate professor of health policy and politics at the University of North Carolina at Chapel Hill, discusses the healthcare reform proposals offered by Senators McCain and Obama.

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Domestic Medical Travel
September 30, 2008
Ronald Miles, MD, a cardiothoracic surgeon, discusses Aspirus Wausau (WI) Hospital's strategy to expand its target area by participating in a domestic medical travel network.

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Controversy Over RAC
September 29, 2008
With the controversial Recovery Audit Contractor program going nationwide by 2010, many hospitals are concerned about the high number of overpayments collected from providers.

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Time is right for CDH
September 24, 2008
Frank Hone, founder and CEO of Healthcentric Partners, Inc., talks about what is needed to educate a healthcare consumer and why the environment is right for consumer-driven healthcare.

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Challenges in Finance
September 15, 2008
Stephen Farber, former Tenet Healthcare chief financial officer, discusses CFO challenges, hospitals potentially using credit scores to deny care, and the biggest challenges to revenue cycle improvement.

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IT in the OR
September 4, 2008
David Palmer, president and CEO of ClearCount Medical Solutions, talks about using technology to prevent medical errors in the operating room.

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Increase Member Satisfaction
September 3, 2008
Stan Nowak, CEO of Silverlink, discusses the importance of member communication and how healthcare companies can learn from consumer industries.

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The Source of Bad Debt
September 2, 2008
Finance Editor Phil Betbeze talks with Earl Winter, CEO of nTelagent Inc., whose company recently ran a test of aged trial balance analyses for some of their customers.

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OR Scheduling Revisited
August 29, 2008
Kathryn Hays, MSN, RN, CNOR, senior clinical director of the OR at Cincinnati Children's Hospital Medical Center discusses how they improved efficiency in their operating rooms and process improvement strategies.

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ICD-10 Woes
August 28, 2008
Robert Tennant, senior policy advisor with MGMA, discusses the CMS proposed timeline for implementing the ICD-10 code set and explains the administrative burden it could place on medical practices.

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Marketing with Limited Resources
August 20, 2008
Deborah Chiaravalloti, vice president of public relations and marketing for Anna Jaques Hospital in Newburyport, MA, discusses how she increased top-of-mind awareness at her hospital from 17% to 68% in just two years.

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Individual Insurance Abounds
August 20, 2008
Fred Karutz, senior vice president of business development of Norvax, an online health insurance technology company, talks about the individual market and how the shift to individual policies is affecting healthcare.

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Expanding Medical Travel
August 19, 2008
David Boucher talks about how Companion Global Healthcare is expanding its network of JCI-accredited hospitals and overcoming barriers to medical travel.

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Preparing for the RAC
August 18, 2008
Michael Taylor, MD, discusses the CMS Recovery Audit Contractor demonstration project.

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Revitalizing Physician Leadership
Elyas Bakhtiari, for HealthLeaders Media, August 7, 2008
Craig Sammit, MD, MBA, president and CEO of Dean Health System in Madison, WI, discusses his two-year effort to identify and develop more physicians for leadership roles within the organization.

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Certifying Need
August 4, 2008
Deborah Kolb-Collier, a senior principal in the strategy and planning practice at the Noblis Center for Health Innovation, discusses certificate-of-need laws and what they mean to competition in healthcare.

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ER: The Efficiency Room
July 30, 2008
Sharon Roush, the CEO at Capital Regional Medical Center in Tallahassee, FL, discusses how Capital Regional lowered the walkout rate in its ER from 3.6% to 0.5% and lowered its ED wait time.

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Expect the Best
July 29, 2008
Bob Allen, vice president for public relations and government affairs at Crouse Hospital in Syracuse, NY, shares how his hospital's Expect the Best campaign helped the hospital grow its OB market share by 15%.

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Reverse Globalization
July 29, 2008
Kaveh Safavi, MD, JD, chief medical officer at Thomson Reuters' Center for Healthcare Improvement, discusses how technology might impact global healthcare and the looming physician shortage.

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What Questions Do You Have for Me?
July 24, 2008
Kirsten Engel, MD, talks about why patients often misunderstand discharge instructions and what clinicians can do to make sure that patients take proper care of themselves after their hospital stay.

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Convenient Care Clinics and Stand-Alone ERs: A Threat to Doctors?
July 21, 2008
Paul Breslin, a senior principal at the Noblis Center for Health Innovation, discusses the strategic implications of the proliferation of convenient care clinics and standalone emergency rooms to physicians and physician practices.

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Global Coverage
July 8, 2008
David L. Printy, president and CEO of Oasis Hospital, talks about the establishment of health coverage in the UAE.

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Marketing to Boomers: Service Lines
July 7, 2008
Learn how and why a Chicago hospital abandoned one service line to focus on another that would attract a lucrative boomer market.

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Cardio Payment Changes
July 7, 2008
Steve Blades, president of the Cardiovascular Outpatient Center Alliance, says his membership is concerned about proposed Medicare reimbursement changes.

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Marketing to Boomers: Partnerships
July 1, 2008
Tom Campbell, Director of Marketing and Public Relations at Deborah Heart and Lung Center in Browns Mills, NJ, discusses how the hospital's partnership with a nationally-known celebrity chef helps attract baby boomers.

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Inaccuracies and Inadequacies
June 26, 2008
S. Lee Miller, MD, the lead author of a study that examined recorded medical histories of patients admitted to emergency rooms in rural areas, talks about how inaccuracies in medical records lead to inadequate care.

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Cutting It Close
June 26, 2008
William F. Jessee, MD, president and CEO of the MGMA, talks about progress being made on preventing the Medicare payment cut and offers suggestions for fixing the reimbursement system.

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Do You Have a Backup Plan?
June 25, 2008
Many hospitals are moving toward electronic medical records and eliminating paper altogether, but what happens when there is a power outage?

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From Top Leadership Teams: A Broad Spectrum
June 23, 2008
Rick Breon and Mike Freed, CEO and CFO, respectively, of Spectrum Health explain how Spectrum's 500,000-member health plan is useful in helping hold down healthcare prices in their region.

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Healthy Anxiety
June 20, 2008
Author Robert Rosen explains how leaders can turn anxiety into productivity.

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Communicating Properly
June 18, 2008
Dexter Campinha-Bacote, MD, medical director at Aetna, talks about the reasons why health plans should create a health literacy program and the economic reasons that drive the need.

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CHRISTUS Health's International Strategy
June 12, 2008
Luke Johnson, Director of International Business Development, discusses extending CHRISTUS Health operations in Mexico.

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The High Cost of Obesity
June 9, 2008
HealthLeaders Media senior finance editor Philip Betbeze speaks with Joan Roberts, senior director at Novation, the contracting services arm of VHA, about the increasing costs to hospitals for treating the obese.

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Going Green in St. Louis
June 6, 2008
Sister Mary Jean Ryan, president and CEO of SSM Healthcare in St. Louis, talks about the system's decision to stop offering bottled water at its 20 facilities.

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A Service No One Wants
June 4, 2008
Julie Amor, director of marketing at the University of Kansas Hospital in Kansas City, KS, talks about why marketing oncology services is so hard for hospitals.

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Simplifying Results
May 29, 2008
Patrick Buckley, CEO of PB Healthcare Business Solutions, and author of Physician Entrepreneurs: Marketing Toolkit discusses how to simplify the various components of a marketing campaign by creating easy-to-use tools.

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Using IT to Boost Profitability
May 27, 2008
James Saul, MD, describes how an EMR boosted profitability at his 3-member internal medicine practice in Parma, OH. Saul presented at the 2008 TEPR conference.

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Community Relations
May 22, 2008
Julie Wright, CEO of Sound Family Medicine, a 28-provider practice in Puyallup, WA, discusses the importance of understanding current and future patient needs and disease trends within a community or service area.

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Legal Exchange
May 20, 2008
Attorney Steve Gravely discusses the key legal issues around exchange of patient information at the national level.

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Analyzing Medicare
May 19, 2008
Bill Richburg, a former hospital CEO, CFO, and CIO, advises on how to accurately identify both overpayments and underpayments from Medicare to improve financial performance.

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Disaster Planning
May 15, 2008
New Orleans urologist Neil Baum, MD, discusses disaster planning and how having an EMR minimized the damage done to his practice during Hurricane Katrina.

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Fate of CDH
May 14, 2008
Lincoln Smith, president and CEO at Altarum Institute, talks about which populations benefit from consumer driven health plans and what he sees as the future of those plans.

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Improving Your Hospital's Performance
May 14, 2008
Terry Hill, the executive director of the Rural Health Resource Center in Duluth, MN, discusses what elements a comprehensive performance improvement initiative should include.

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A Call for Change
May 9, 2008
Rebecca Carl, chief marketing and community relations officer for Clarian Health in Indianapolis talks about her health system's recent campaign, A Call for Change.

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From Top Leadership Teams: The Performance Dashboard
May 9, 2008
CFO Kimberly Boynton and CEO Paul Kronenberg of Crouse Health Hospital in Syracuse, NY, described their hospital's performance dashboard and how it impacts quality, builds employee trust, and fosters healthy competition.

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An Expanded Look
May 8, 2008
Carolyn Scanlan, president and CEO of the Hospital and Healthsystem Association of Pennsylvania, explains how the state's annual infection report is encouraging the state's 165 acute care hospitals to work for improvement.

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Global Growth
Rick Johnson, for HealthLeaders Media, May 7, 2008
Jason Yap, MD, of Singapore Medicine, discusses his country's global healthcare growth plans.

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Traveling to Taiwan
Rick Johnson, for HealthLeaders Media, May 7, 2008
Connie Ma, RN, executive vice president, talks about Min-Sheng Hospital's medical travel efforts.

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Alternative Financing
May 5, 2008
Randy Waring, hospital market leader for GE Healthcare Financial Services, talks about the options available to CFOs who are looking for lower risk, lower interest rates, or both.

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Lessons Learned
April 29, 2008
In part three of a three-part interview, James Hartert, MD, MS, Chief Medical Officer for MinuteClinic, discusses what physicians might learn from the MinuteClinic experience.

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Branding: The New Old Strategy
April 28, 2008
Author and consultant Chris Bevolo talks about why the time is right for branding and answers the trickiest question of all: Is it possible to prove ROI on a branding campaign?

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Value-Based Healthcare Quality
April 25, 2008
Samantha Collier, MD, senior vice president and chief medical officer for HealthGrades, discusses value-based purchasing and how it could affect healthcare.

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Different Models
April 24, 2008
In part two of a three-part interview, James Hartert, MD, MS, Chief Medical Officer for MinuteClinic, discusses the nurse practitioner model and the physician-staffed model for convenient care clinics.

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Service is a Key Variable
April 24, 2008

Jenny Machida, author of a report on the topic, explains how good customer service can increase the quality of care a patient receives.



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Staying Legal
April 23, 2008
Michael Dermer, president and CEO of IncentOne, talks about legal and tax implications of incentive program design. He will be part of an audioconference on the topic on May 13.

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An Embarrassment of Riches?
April 22, 2008
Aniruddha Malpani, MD, an IVF specialist in Bombay, says India's booming healthcare industry might become too much like the United States.

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Physician Collaboration
April 17, 2008
In part one of a three-part interview, James Hartert, MD, MS, Chief Medical Officer for MinuteClinic discusses the collaborative approach the convenient care clinics seek with physician practices.

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Calculating the Costs of Healthcare
April 16, 2008
Troy Adams, vice president of WellSteps, talks about his company's online worksite wellness ROI calculator and what goes into calculating an ROI for healthcare costs.

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Tips for Better Managed Care Contracting
April 16, 2008
Nathan Kaufman, managing director and founder of Kaufman Strategic Advisors, offers advice and discusses the biggest mistakes that community hospitals make when it comes to negotiating managed care contracts.

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Rapid Response Systems for Small Hospitals
April 15, 2008
In an upcoming audioconference, experts in the field break down the key components of creating an effective rapid response system, and provide suggestions for initiating the culture change necessary to ensure success.

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Chief of Strategy
April 11, 2008
Christopher Dawes, CEO of Lucile Packard Children's Hospital in Palo Alto, CA, discusses the new chief strategy officer role and why it makes strategic sense.

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How to Overcome Service Line Obstacles
April 3, 2008
Keith Solinsky, chief operating officer and principal with The Coker Group, discusses obstacles to implementing service lines and ancillary investments in a physician practice.

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Physician Satisfaction Online
April 2, 2008
Kathy Divis, president of Greystone.Net, talks about how hospitals can use different new media methods to reach out to medical staff and referring physicians.

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Engaging Communities
April 2, 2008
Corliss Hill, national director of UnitedHealthcare's Generations of Wellness program, talks about how health plans can create programs that effectively engage the black community.

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Supply Chain Management
March 31, 2008
HealthLeaders Media Finance Editor Philip Betbeze interviews Jim McManus, vice president of finance at St. Joseph Health System in Orange, California.

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Rewarding Quality
March 31, 2008
Barry Arbuckle, CEO of MemorialCare Medical Centers in Long Beach, CA, talks about the importance of developing quality measurement tools that are as robust as financial measurement systems that have been in place for years.

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Deciphering the Measurement Maze
March 28, 2008
Michael Millenson, healthcare quality consultant and author of Demanding Medical Excellence: Doctors and Accountability in the Information Age, discusses healthcare rankings and how to make sense of it all.

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Stopping MRSA in Its Tracks
March 27, 2008
Donna Lemmert, infection control coordinator, and Gary Fritz, laboratory manager at Baltimore Washington Medical Center in Glen Burnie, MD, talk about how rapid molecular testing helped reduce transmission of MRSA.

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Finding Inspiration Beyond Healthcare
March 26, 2008
Stan Nowak, CEO of Silverlink, a healthcare communications company, talks about how his company tapped into the experience of consumer-based industries to engage healthcare consumers.

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Improving Provider Relations
March 19, 2008
Emad Rizk, MD, president of McKesson Health Solutions, gives his ideas as to how payers can create a more peaceful coexistence with providers.

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Mississippi Data Exchange
March 19, 2008
Chuck Clark, chief information officer of the Coastal Family Health Center in Biloxi, MS, shares what he has learned from a statewide initiative to implement electronic health records across seven community health centers.

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Top Global Leaders
Rick Johnson, for HealthLeaders Media, March 18, 2008
Maureen Potter, vice president of International Services for HCPro, Inc., talks about the Global Hospital category of this Year's Top Leadership Teams program.

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Virtual Screening
March 17, 2008
Robert Smith, director of cancer screening at the American Cancer Society, discusses why the organization has adopted virtual colonoscopy as a screening tool.

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Value Your Part-Timers
March 17, 2008
Laura Boehlke Bray, physician leader at the Duluth Clinic in Duluth, MN, talks about the importance of providing part-time options as an essential part of retaining and recruiting physicians in your practice.

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The Gains in Venture Capital
March 14, 2008
Matthew Hermann, president of Ascension Health Ventures, speaks about how some hospitals are investing in venture capital not only for the potential financial gains, but also to take advantage of the innovative solutions.

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Strategic Innovation
March 14, 2008
Diane Stover, Vice President of Marketing and Innovation Strategy at Memorial Health System in South Bend, IN, discusses why innovation is increasingly important in healthcare.

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The Proclaimers
March 13, 2008
Donna Truesdell, RN, MSN, quality director at Cooley-Dickinson Hospital, says leaders must take every opportunity to proclaim a hospital's goal of reaching 100% quality care.

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The Lifemasters Lesson
March 12, 2008
Chris Selecky, CEO of Lifemasters, speaks about the company's Florida demonstration project and what Lifemasters learned from the demo.

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The Heart of a Good Campaign
March 11, 2008
Debbie Laughery, vice president of public relations for WakeMed Health Systems, describes the organization's "Listen to Your Heart" campaign, a winner at the 2007 HealthLeaders Media Marketing Awards.

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From AMGA: Trends in Physician Retention
March 11, 2008
Carol Westfall, president of Cejka Search, talks about the growing number of part-time physicians and other findings from the Cejka Search/AMGA 2007 Physician Retention Survey.

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Live From AMGA: Tracking Disparities
March 10, 2008
Beth Averbeck, MD, associate medical director for care improvement with HealthPartners Medical Group, describes her organization's approach to tracking and addressing racial and ethnic treatment disparities.

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Live From AMGA: Newt Speaks
Elyas Bakhtiari, for HealthLeaders Media, March 7, 2008
HealthLeaders Media Managing Editor Elyas Bakhtiari caught up with former Speaker of the House Newt Gingrich to discuss Gingrich's thoughts on the state of U.S. healthcare.

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Brand Building in the UAE
March 6, 2008
David L. Printy, president and CEO of Oasis Hospital, discusses the increased emphasis of marketing communications in the United Arab Emirates.

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Going Retail
March 6, 2008
Mark Reiboldt, senior analyst with The Coker Group, discusses how physician practices can adopt a retail mindset to meet the new challenges of a consumer-driven healthcare environment.

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New Media is Here to Stay
March 4, 2008
Elizabeth Scott, associate vice president of marketing and eBusiness for Norton Healthcare, talks about some of the specific factors facilities should consider before embarking on a new media strategy.

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Choice Important to HMO Support
March 4, 2008
Richard Hirth, professor of health management and policy at the University of Michigan, talks about a study that showed people are happy with their HMO as long as there are other health plan choices--and what it means for insurers.

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Results That Last
March 4, 2008
Well-known speaker, author and consultant Quint Studer sat down with HealthLeaders Media Editor-in-Chief Jim Molpus to talk about ways to make success last.

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Across-the-Board Transparency
February 29, 2008
Michael Freed, chief financial officer for Spectrum Health, talks about the strategy behind Spectrum's initiative to list what the hospital is paid by a variety of payers for healthcare services.

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The Evolution of the CEO
February 28, 2008
A former healthcare executive who works with systems across the country, Deedra Hartung knows the skills and qualities it takes to be an effective leader. Here she discusses the evolving role of the healthcare CEO.

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HIMSS 2008: IT Makeover
February 28, 2008
Randy Cox, chief information officer at Riverview Hospital, Noblesville, IN, describes how he enlisted department leaders to define what they needed in an enterprise IT makeover.

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MHS in jeopardy, Part II
February 27, 2008
Vince Kuraitis, principal of Better Health Technologies in Boise, and Thomas Wilson, PhD, president of Trajectory Healthcare discuss CMS' recent decision to end the Medicare Health Support project. Part two.

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HIMMS 2008: The Davies Award and IT Innovation
February 27, 2008
Brian Jacobs, MD, the chief medical information officer at Children's National Medical Center, describes why the HIMSS Davies Award encourages innovation.

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Red: The Color of Life
February 26, 2008
Kathy Lapacek, vice president of business development for Advocate Good Shepherd Hospital, describes the organization's "Red Shirt" campaign, a winner at the 2007 HealthLeaders Media Marketing Awards.

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Led Out of the Wilderness
February 25, 2008
In this podcast Paul Kronenberg, MD, the CEO of Crouse Hospital in Syracuse, NY, talks about how obstetrics became the saving grace of the hospital.

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Looking Outside the Industry
February 21, 2008
John Frenzel, MD, MS, associate professor at the University of Texas MD Anderson Cancer Center in Houston, talks about how best practices in the aviation field have been used at MD Anderson to improve quality of care.

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MHS in Jeopardy, Part I
February 20, 2008
Vince Kuraitis, principal of Better Health Technologies in Boise, and Thomas Wilson, PhD, president of Trajectory Healthcare discuss CMS' recent decision to end the Medicare Health Support project.

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Physician Shortage: Many Questions Remain
Rick Johnson, for HealthLeaders Media, February 15, 2008
Bruce Auerbach, MD, of the Massachusetts Medical Society, talks about recent testimony he gave to Congress on the nation's looming physician shortage.

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What's Coming in 2008
February 15, 2008
As a healthcare management consultant, Barry Calogero helps healthcare organizations plan for the future. In this interview, Barry discusses his predictions for healthcare in 2008 and beyond.

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Don't Forget the Operations Planning
February 11, 2008
Frank Kittredge, senior principal and national practice leader for the Facility Planning Practice at the Noblis Center for Health Innovation, talks about ways to bring more robust operational planning into facility planning.

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IT's Safety Impact
February 11, 2008
Nir Menachemi discusses a study he led at Florida State University that considered IT's impact on patient safety at 98 Florida hospitals.

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Lean Goes a Long Way
February 7, 2008
Mike Reno, vice president of operations, and Andrew Eller, clinical educator in the emergency department at St. Luke's Episcopal Hospital, describe how the lean method improved quality and efficiency in the ED.

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Moving Beyond Predictive Modeling (Part II)
January 30, 2008
Jim Kerr, vice president of business development at CareGuide, talks about his company's One Care Street, which is a survey-based predictive model, and how the program is impacting health and costs.

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Why Physicians Leave
January 28, 2008
Brian McCartie, regional VP with Cejka Search, discusses physician turnover trends based on Cejka's annual physician retention survey.

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Strategy Trumps Finance
January 28, 2008
Spectrum Health CFO Michael Freed says strategy trumps finance. To be effective in modern times, a CFO has to develop a financial plan that helps the CEO achieve the goals he's outlined in his strategy.

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Exploring Efficient Throughput
January 25, 2008
A former emergency department director and practice manager, Dr. Lynn Massingale is no stranger to the problem of ED overcrowding. Here, he discusses throughput and how to make it more efficient.

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Moving Beyond Predictive Modeling
January 23, 2008
Jim Kerr, vice president of business development at CareGuide, talks about going beyond claims-based predictive modeling to a hybrid model that includes health surveys and effective coaching.

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Physician Creates, Offers Free EMRs
January 22, 2008
Shelbourne, MA-based physician Stefan Topolski MD, discusses the development of his own electronic medical record program--and why he decided to give it away to other doctors for free.

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The Effective Corporate Blog
January 18, 2008
Debbie Weil, author of The Corporate Blogging Book, spent a lot of time reading and studying CEO blogs. In this interview, Weil discusses corporate blogs and how healthcare leaders can make theirs more effective.

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Rules of Engagement
January 14, 2008
Alegent CEO Wayne Sensor talks about why Alegent felt the necessity of hosting the "Power to the Patient" forum to educate hospital leaders on ways they can invite consumers into healthcare.

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A Lucrative Partnership
January 13, 2008
At one point just a few years ago, MemorialCare Health System was spending between $50 and $60 million annually on registry and travel nurses. Meanwhile, a local university was preparing to reduce by half the number of slots available for nursing students because of state budget cuts. Here, MemorialCare CEO Barry Arbuckle speaks on the financial strategy panel at HealthLeaders' Top Leadership Teams event about a nursing program his system developed in conjunction with that university. The program has helped MemorialCare save large expenditures in registry and travel nursing costs.

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Smart Spending
January 10, 2008
At the 2007 Top Leadership Teams in Healthcare Conference, Kimberly Boynton, CFO of Crouse Health Hospital in Syracuse, NY, shared her hospital's process for ensuring that managers have the flexibility to run business lines while still being held accountable for spending.

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ED Coverage Strategies
January 10, 2008
Richard Salluzzo, MD, President and CEO of Wellmont Health System, discusses strategies to ensure emergency department call coverage.

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Using the Web to Connect With Patients
January 7, 2008
Peter Goldschmidt, MD, founder of the Health Improvement Institute in Bethesda, MD, discusses the Web strategies of leading healthcare organizations.

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The Impact of Leadership on Quality
January 4, 2008
Michael Dowling, CEO of North Shore-Long Island Jewish Hospital in Great Neck, NY, discussed the importance of strong leadership to his hospital's goal of quality during the Top Leadership Teams in Healthcare Conference at the Drake Hotel in Chicago.

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The Intersection of Quality and Accelerated Decision Making
January 4, 2008
Wayne Sensor, CEO at Alegent Health in Omaha, NE, discusses how Accelerated Decision Making has helped his system achieve its quality goals.

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The Power of Influence
January 3, 2008
David Maxfield, New York Times best-selling author and vice president of research at VitalSmarts, an innovative corporate training company, co-authored the new book, Influencer: The Power to Change Anything. In this interview, David discusses the power of influence and why it is so important to leading and securing change in healthcare. He was interviewed by Molly Rowe, senior editor, for HealthLeaders Media.

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Taking Full Advantage
January 2, 2008
In this podcast, Dr. Deneen Vojta, medical director for new product development at UnitedHealth Group, talks about how to drive behavior change, effectively reach consumers, and customize messages to improve the way people access and use the healthcare system.

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Secrets to Making Staff Happy
September 10, 2008
Bill Powanda, a vice president at Griffin Hospital in Derby, CT, explains what makes his hospital such a great place to work.

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