Audio Archive:
Preparing Providers for the Patient Engagement Journey

Donna Scott, Executive Director of Marketing Strategy at RelayHealth, discusses the challenges that providers will face in the era of patient engagement. She offers key focus points and tools to help medical professionals...


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Marketing with Limited Resources
August 20, 2008
Deborah Chiaravalloti, vice president of public relations and marketing for Anna Jaques Hospital in Newburyport, MA, discusses how she increased top-of-mind awareness at her hospital from 17% to 68% in just two years.

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ER: The Efficiency Room
July 30, 2008
Sharon Roush, the CEO at Capital Regional Medical Center in Tallahassee, FL, discusses how Capital Regional lowered the walkout rate in its ER from 3.6% to 0.5% and lowered its ED wait time.

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Do You Have a Backup Plan?
June 25, 2008
Many hospitals are moving toward electronic medical records and eliminating paper altogether, but what happens when there is a power outage?

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Improving Your Hospital's Performance
May 14, 2008
Terry Hill, the executive director of the Rural Health Resource Center in Duluth, MN, discusses what elements a comprehensive performance improvement initiative should include.

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Tips for Better Managed Care Contracting
April 16, 2008
Nathan Kaufman, managing director and founder of Kaufman Strategic Advisors, offers advice and discusses the biggest mistakes that community hospitals make when it comes to negotiating managed care contracts.

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Rapid Response Systems for Small Hospitals
April 15, 2008
In an upcoming audioconference, experts in the field break down the key components of creating an effective rapid response system, and provide suggestions for initiating the culture change necessary to ensure success.

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Mississippi Data Exchange
March 19, 2008
Chuck Clark, chief information officer of the Coastal Family Health Center in Biloxi, MS, shares what he has learned from a statewide initiative to implement electronic health records across seven community health centers.

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Secrets to Making Staff Happy
September 10, 2008
Bill Powanda, a vice president at Griffin Hospital in Derby, CT, explains what makes his hospital such a great place to work.

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